How do I download and install the Adobe Acrobat Reader?

If you have Acrobat reader already installed, start by verifying your version. Open your current version. Across the top you will see drop down menus like File, Edit, etc. Click on the one called Help. When the menu comes down, you will see the words "About Acrobat Reader." Click on that and a box will open. You should see a version # listed towards the top of the page. Version 8.0 is the current version as of this publication.

If you have a version of Acrobat older than 5.0 or no Acrobat reader at all, then you will need to download it. It is a free product from Adobe Software. Just click on the image and you will go to a page offering both the free reader and the full version of the software. Once you have filled out the form to get the free reader, you will be asked where to save it. We recommend that you save it to your "My Documents" folder for easy reference. After the download is complete, go to where you saved the file, double click it, and the setup program will run.

Troubleshooting Adobe Acrobat Reader

For help with using the Acrobat reader program or further help installing it, contact Adobe's tech support. They have a free online FAQ and Knowledge Base.

I am receiving e-mails but the links are not working.

It was common for AOL subscribers to experience this problem, but some others report it as well. The reason this happens is the email program deactivates or alters the link within the email message. AOL states that this problem was corrected with AOL version 6.0 and higher. If you are having this problem, just copy the link from the email and paste it into your web browser address bar. Make sure you copy the entire link before you paste it; otherwise, it will not work.

It’s a good idea to find out if your ISP has any newer versions of your email program.
 
I didn’t receive my e-mail or the attachment didn’t come through.

Many email providers put a limit on how much space they provide for stored emails. If you are close to this limit or have exceeded it, you may not receive an email or the attachment may not come through. You will need to clean out old, unwanted emails, or archive old mail. If you need help cleaning your mailbox, you should speak to your email provider.

 If you missed any publications, you can access your subscription on our website with your user name and password.

How do I stop my e-mail program or spam filter from incorrectly interrupting Harmonic Timing e-mails?